Refund and Returns Policy

Effective Date: December 27, 2024

At MavoBabyMilk, we are committed to providing high-quality baby milk products. If you are not completely satisfied with your purchase, we offer a simple and clear process for returns and refunds. Please read the following policy carefully.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of receipt.
  • The product must be unused and in the same condition as when you received it.
  • The product must be in its original packaging and with all seals intact.
  • Perishable items, such as baby milk formula, cannot be returned unless defective or damaged during shipping.

If the item you wish to return does not meet these conditions, we may not be able to process your return.

2. How to Return an Item

If you wish to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@mavobabymilk.com or call (716) 937-1957 to request a return authorization. Please include your order number and the reason for the return.

  2. Packaging the Item: Ensure the product is in its original condition and packaging, with any tags, labels, or seals intact. For hygiene reasons, we cannot accept returns of opened or used products unless they are defective.

  3. Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return reaches us safely.

  4. Return Address: Please ship the returned items to the following address:

    MavoBabyMilk Returns Department
    223 Mesquite St #41
    Blanco, Texas (TX), 78606

3. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and issued to the original payment method.

  • Refund Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product).
  • Partial Refunds: In some cases, only a partial refund may be granted, such as when the product is returned with visible signs of use or missing parts.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for another, please return the original item for a refund and place a new order for the replacement.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement, depending on your preference and product availability.

  • Please provide clear photos of the damaged or defective item along with your order number to help expedite the process.

6. Non-Returnable Items

The following items are non-returnable:

  • Opened or used baby milk formula products
  • Gift cards or vouchers
  • Items marked as “final sale” or “non-returnable” on the product page

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled, but you can return the item once it is received, as per our return policy.

8. Customer Service

If you have any questions or need assistance with a return, refund, or exchange, please do not hesitate to contact us. We are here to assist you!

Thank you for choosing MavoBabyMilk. We strive to ensure that you are completely satisfied with your purchase, and we are here to help you with any questions or issues you may encounter during the return or refund process.