Shipment Policy

Effective Date: December 27, 2024

Contact Information

  • Address: 223 Mesquite St #41, Blanco, Texas (TX), 78606, USA
  • Phone Number: (716) 937-1957
  • Email: info@mavobabymilk.com

1. Introduction

This Shipment Policy outlines the terms and conditions related to shipping for all orders placed with Mavo Baby Milk. By placing an order on our website, you agree to the following terms. We strive to offer timely, efficient, and safe delivery of your products.

2. Shipping Locations

We currently offer shipping within the United States and select international locations. If we are unable to ship an item to your location, you will be notified during the checkout process.

3. Shipping Methods and Delivery Timeframes

We offer a range of shipping methods to suit your needs. Delivery times are estimates and may vary depending on the shipping method and your location:

  • Standard Shipping: Typically delivers in 5-7 business days.
  • Expedited Shipping: Delivers in 2-3 business days.
  • Overnight Shipping: Next business day delivery for orders placed before 2 PM EST.

Please note that delivery times are estimates and may be impacted by factors such as weather, holidays, or high shipping volumes.

4. Shipping Costs

Shipping fees are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be shown at checkout before you complete your purchase. We may also offer free shipping promotions at certain times, which will be applied at checkout if available.

5. Order Processing and Shipping Time

  • Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders are not processed on weekends or public holidays.
  • Shipping Confirmation: Once your order has been shipped, you will receive an email with tracking details so you can track your package.

6. Delivery Address

Please ensure that your shipping address is correct and complete. Mavo Baby Milk is not responsible for delays or issues resulting from incorrect or incomplete addresses. If you need to change your address after an order is placed, please contact us as soon as possible. Once an order has been shipped, we cannot make address changes.

7. Shipping Restrictions

  • International Shipping: For international orders, customs duties, taxes, and fees may apply. These charges are not included in the shipping cost and will be the buyer’s responsibility upon delivery. Please check with your local authorities for more details on international shipping regulations.
  • Restricted Products: Some items may be restricted for shipment to specific regions. If any item in your order cannot be shipped, you will be notified during checkout.

8. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to circumstances beyond our control, such as adverse weather conditions, shipping carrier delays, or holidays. Mavo Baby Milk is not responsible for any delays caused by third-party carriers, but we will assist you in tracking your order or filing a claim if needed.

9. Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will assist you in locating your package or filing a claim with the carrier.
  • Damaged Packages: If your package arrives damaged, please contact us immediately. We may request photos of the damaged item(s) for inspection. Depending on the situation, we will process a return, replacement, or refund according to our Refund and Returns Policy.

10. Order Tracking

After your order has shipped, you will receive tracking information via email. You can use the tracking number to monitor the progress of your delivery through the carrier’s website.

11. Customer Support

If you have any questions about our Shipment Policy or experience any issues with your order, please reach out to us:

  • Email: info@mavobabymilk.com
  • Phone Number: (716) 937-1957
  • Address: 223 Mesquite St #41, Blanco, Texas (TX), 78606, USA

12. Changes to the Shipment Policy

We reserve the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to make purchases, you agree to the revised terms.